COURSE OUTLINE:
(Credit/Recovery Officers)
DURATION: 3 DAYS
Holistic officer in the modern lending business
- The current challenges in the credit environment.
- Understanding today’s customer in the business of credit.
- The six cardinal laws governing Credit Management.
- Increasing your business through credit.
- The pillars of credit and how to use them to improve your cash flow.
- Parameters to facilitate quality assessment.
- Qualities of collection staff.
- The six cardinal laws governing Credit Management.
- Golden approach to collections.
- Psychological preparation of customers to pay you.
- The ten golden steps in debt collection.
- Effective collection methods. (Case studies)
- Conflict Resolution/Negotiation and effects on collections.
- Public Relations & Image management as tools of collections.
- Personal branding as tools of collections
Concept of Credit Creation
- Introduction to modern lending business.
- Acquiring Credit Customers
- Repackaging today’s lender to fit in the business environment.
- Challenges of lending business in the 21st century.
- Walking quality customers in the lending business for increased business.
- Turnaround time and best practice in the lending market
- Documentations and their importance in the lending business
- Lending as a core function of the lender
- Credit Products offered by the lender
- Types of Borrowers and their specific needs
- Financial Intermediation
Contact
- Breeze Park Annex Estate Juja-Kenyatta Road
- +254 727 499561 | +254 722 712669
- info@creditschoolmanagement.com
KSCM TRAINING PROGRAMS
At Kenya School of Credit Management, we offer the following:
- ONLINE PROGRAMS
- In-house certification programs
- Credit Analysts/Relationship Management program – designed to enhance skills in those working in lending financial institutions.
- Credit Management Training- Commercial Sector – designed for those working in commercial entities that sell goods and services on credit.
The above are skills-based training programs that enhance Credit Management skills in the participants.
The main features of the programs are as follows:
- Duration is 4 months.
- Study kit issued to the participants by the school free of charge.
- The program is purely online including exams.
- One online lecture session per month for 2 hours at a time and day convenient to the class.
- There are 2 exams, one after every two months.
- Kenya School of Credit Management issues the learner with a certificate on successful completion of the program.
- Fees Kshs.25,000/- (fees can be paid in installments with prior arrangement with the school).
Certified Credit Professionals (CCP) – examined by KASNEB
This is an externally (KASNEB) examined program which has 3 levels.
The main features of the program are as follows:
- Teaching duration is 5 months.
- Reading notes issued to the participants by the school free of charge.
- Teaching is purely online.
The fees are as follows:
- Foundation – 6 units – Kshs.30,000/-
- Intermediate – 4 units – Kshs.20,000/-
- Advanced – 4 units – Kshs.24,000/-
IN-HOUSE CREDIT MANAGEMENT TRAINING PROGRAMS
In this program, the school trains staff of a specific institution on credit management for an agreed number of days.
Fees – Kshs.150,000 + VAT per day.
- OPEN CREDIT TRAINING PROGRAMS
The school organizes an open training, in a chosen location, where participants, nominated by different institutions are trained in credit management.
Fees – Kshs.34,000/- + VAT per participant.
