Credit/Debt Management Training- Commercial Sector (In-house)
COURSE OUTLINE:
TECHNICAL AREAS IN CREDIT MANAGEMENT
- The current challenges in the credit environment.
- Understanding today’s customers in the business of credit.
- Increasing your business through credit.
- The pillars of credit and how to use them to improve your cash flow.
- Parameters to facilitate quality assessment.
- Qualities of collection staff.
- Credit appraisals/scoring/limits (case studies)
- The six cardinal laws governing Credit Management.
- Golden approach to collections.
- Psychological preparation of customers to pay you.
- Effective methods of monitoring and controlling debts.
- The ten golden steps in debt collection.
- Effective collection methods. (case studies)
- From experience to modern ways of collecting money.
- Total solution to debt problems.
CREDIT MANAGEMENT DRIVERS
- Conflict Resolution/Negotiation and effects on collections.
- Public Relations & Image management as tools of collections.
- Personal branding as tools of collections
COMMERCIAL CONCLUSION OF DEBTS-
- Dealing with unmanageable debts
- Debts and third-party collections
- Open discussions on debt problems
