Open Credit Management Program 2025
Our vision
To become a center of excellence in education, training, and research in credit management globally
Our mission
We are committed to promoting professionalism in credit management through education, training, research, development, and consultancy to all aspiring credit professionals in Kenya and globally
Objective
To provide quality training to meet the manpower requirements for sound economic management and stability in the credit sector
Who are we?
Kenya School of Credit Management is an institution of its kind in Kenya geared to improving credit management through training. We offer career development and short courses that positively impact on management of credit. KASNEB, one of the leading and most recognized examination bodies in Kenya and globally, examines our career development programs. We are registered with the Ministry of Education and the National Industrial Training Authority.
We are the only School Recognized and Accredited to train Credit Management in the East/Central African Region.
Where are we located?
BREEZE PARK ANNEX ESTATE,
PLOT NO. 33 JUJA-KENYATTA ROAD-KIAMBU- KENYA.
Our Contacts
Kenya School of Credit Management
P.O. Box 54340 – 00200, Nairobi
Tel: 317872/2212753
Mobile: 0727499561/0722712669
Email: info@creditschoolmanagement.com
Website: www.creditschoolmanagement.net
Three days courses to enhance credit management skills – 2025
Brief
- The solution to the escalation of bad debts is positive management of credit/debts.
- Non-performing debt will not just start. It is a process, that can only be understood by staff who have skills to handle credit/debt management/collections.
- Credit risk assessment is a key area in an organization and will dictate the success of repayment of any credit created and hence the desired profit/interest.
- The starting point to arrest nagging and non-performing debts in Consumer, Trade, and export credit is knowledge of Credit Management.
- The Kenya School of Credit Management has a lot to share with you in this area.
NB: we run the seminars in major towns in Kenya e.g. Nairobi, Mombasa, Nakuru, Eldoret, and others depending on the demand
- March 19th ,20th & 21st 2025 – Three-day seminar
Venue: To be communicated
Cost: Kshs.34,000 + VAT per participant (this amount does not include travel & accommodation)
Course Title: Walking the Modern Credit Business
Course outline:
Technical areas in credit management
- The modern credit/debt management tool kits.
- The 21st-century skills in the credit industry.
- The current challenges in the credit/debt environment.
- The cost of credit and effects on profits.
- Formulae to succeed in the present-day credit/debt environment.
- The cardinal laws of Credit/Debt management.
- In-depth Credit Analysis
- Risk management- (monitoring & control of debts)
- Effective collection methods/procedures. (Case studies)
- From experiences to modern ways of handling debts. (Case studies)
- Current collections Problems and possible solutions. (Case studies)
Debt management drivers-
- Modern Effective communication skills.
- Public relations & image management as tools of collections.
- Effective Interpersonal communication
Credit management & technology-
- Walking the Cashless Society
- Motion in the ocean in the credit industry
- Digital loans, collections & challenges in the market
Commercial conclusion of debts-
- Modern methods of Dealing with unmanageable debts
- Debts and third-party collections
- Open discussions on debt problems
- June 18th ,19th & 20th 2025 – Three-day seminar
Venue: To be communicated
Cost: Kshs.34,000 + VAT per participant (this amount does not include travel & accommodation)
Course Title:
Effective Credit Department and its Operation
Course Outline:
Technical areas in Management of Credit Department
- Modern Credit department structure and organization.
- Management of credit risks.
- Credit policy and its effects on collections.
- The credit cards and the credit industry
- The 80/20, 80/18/2 rules as applicable in credit management
- Modern methods of Dealing with non-performing debts.
- Legal action for debt recovery
Debt management drivers-
- Effective communication skills.
- Public relations & image management as tools of collections.
- Stress Management in the collection
Credit management & technology-
- Walking the Cashless Society
- Motion in the ocean in the credit industry
- Digital loans, collections & challenges in the market
Commercial conclusion of debts-
- Dealing with unmanageable debts
- Debts and third-party collections
- Open discussions on debt problems
- September 17th , 18th & 19th 2025 – Three-day seminar
Venue: To be communicated
Cost: Kshs.34,000 + VAT per participant (this amount does not include travel & accommodation)
Course Title:
Credit/finance/sales Functions, Effects on Collections and Profit.
Course Outline:
Technical areas in Credit Sales and Collections
- Sales/credit/functions and top management relationships and effects on collection.
- Modern-day effective collection methods & procedures.
- Performance measurement and target setting
- Consumer credit and the credit industry
- Modern methods of Assessment of credit risks
- Credit decisions and controls
- Legal action for debt recovery
- Emerging trends in the credit industry
Debt management drivers-
- Effective communication skills.
- Public relations & image management as tools of collections.
- Interpersonal communication
- Managing stress in credit management
Credit management & technology-
- Walking the Cashless Society
- Motion in the ocean in the credit industry
- Mobile loans, collections & challenges in the market
Commercial conclusion of debts-
- Dealing with unmanageable debts
- Debts and third-party collections
- Open discussions on debt problems
- November 19th , 20th & 21st 2025 – Three-day seminar
Venue: To be communicated
Cost: Kshs.34,000 + VAT per participant (this amount does not include travel & accommodation)
Course Title:
Training and Developing the Modern Revenue Collectors
Course outline:
Topical Areas in Revenue Management
- The revenue collection industry and its current challenges
- Effective revenue department structures
- The revenue collection policies
- Modern pillars of revenue management
- 80:20,18:2 rules as applicable in modern revenue management
- The Credit Reference Act and its effects on the revenue collection industry
- Psychological preparation of customers to pay
- Winning Prerequisites Before Collections
- Golden steps to walk before revenue collections
- Effective revenue collection methods & procedures.
- Emerging trends in the debt industry
Revenue collection drivers-
- Negotiation skills as tools of revenue collection.
- Dispute resolutions in revenue management and collections.
- Managing stress in credit management
Credit management & technology-
- Walking the Cashless Society
- Motion in the ocean in the credit industry
- Digital loans, collections & challenges in the market
Commercial conclusion of debts-
- The modern debt collector
- Dealing with unmanageable debts
- Debts and third-party collections
- Open discussions on debt problems
Who is eligible to attend?
- Principal Revenue Officers
- County Heads of Revenue collections
- County Revenue Collection Officers
- Loans Officers
- Credit Officers
- Micro-finance Officers
- Finance/Accounting Team
- credit managers/controllers
- Sales Managers/Staff
- Sales/marketing team
- Customer care/service Team
- Revenue/Debt Collectors
Important information
- Please make your bookings in good time to avoid any disappointments
- Tell us any topic you would like to be included in the course outline that would be of help to you
We also conduct in-house seminars tailor-made for:
Banks
- Micro-Finance Institutions
- SACCOs
- Micro-Credit Institutions
- Any other Institutions that give goods & services on credit
We also conduct 4-month online credit management courses in:
1. Credit Analyst/Relationship management program
2. Credit Management- Commercial Sector program
